HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
HOW LONG IS THE PROCESSING PERIOD?
All handcrafted items are made to order with care. Please allow 3-5 business days for processing before shipment.
GENERAL SHIPPING INFORMATION:
We primarily use USPS for shipping and are currently shipping to the U.S. Mainland, Hawaii, Alaska, and U.S. Territories.
After placing your order, your package should be shipped within 3–5 business days, and you will receive an email with the tracking number once it has been dispatched.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
